Rodent Stoppers (“Rodent Stoppers,” “we,” “us,” or “our”), a Twin Home Experts company, respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request a quote or inspection, or otherwise do business with us.
Contents
Information We Collect
How We Use Your Information
How We Share Information
Cookies & Tracking Technologies
Your Choices & Rights
State Privacy Rights (CA, and Others)
Data Security
Data Retention
Children’s Privacy
Third-Party Links
Changes to This Policy
Contact Us
1. Information We Collect
We collect information you provide directly to us, information collected automatically, and information from third parties who help us operate our business.
Information You Provide to Us
- Contact details: name, mailing/service address, phone number, email address.
- Service details: information about your rodent or pest issue, property type, preferred appointment times, and photos or descriptions you share with us.
- Payment information: billing address and payment card details, processed through our third-party payment processor.
- Communications: messages, call recordings (where disclosed), reviews, and any information you submit through contact forms, chat, or customer support.
Information Collected Automatically
- Device & usage data: IP address, browser type, operating system, referring URLs, pages viewed, and time spent on our site.
- Location data: approximate location derived from your IP address or, if you grant permission, precise location, to help us match you with the nearest technician.
- Cookies and similar technologies: as described in Section 4.
Information From Third Parties
- Lead-generation partners, home-service marketplaces, and review platforms.
- Our parent company and affiliated brands under the Twin Home Experts family, when a request is routed between brands.
- Marketing and analytics providers.
2. How We Use Your Information
We use the information we collect to:
- Schedule, perform, and follow up on inspections, treatments, and rodent-exclusion services.
- Process payments and send invoices, estimates, and service confirmations.
- Communicate with you about appointments, service updates, warranties, and customer support.
- Send marketing communications about promotions or seasonal pest-prevention tips, where permitted, and in accordance with your preferences.
- Improve our website, services, and customer experience.
- Detect, investigate, and prevent fraud, unauthorized transactions, and other illegal activity.
- Comply with legal obligations and enforce our agreements.
3. How We Share Information
We do not sell your personal information for money. We may share information with:
| Recipient | Purpose |
|---|---|
| Field technicians & service staff | To perform the inspection, treatment, or exclusion service you requested. |
| Twin Home Experts affiliated brands | To route your request to the right service line and maintain a consistent customer record across the family of companies. |
| Payment processors | To securely process payments and refunds. |
| Scheduling, CRM, and marketing platforms | To manage appointments, customer communications, and promotional outreach. |
| Professional advisors | Legal, accounting, and insurance providers, as needed. |
| Government & regulators | Where required by law, subpoena, or to protect health, safety, or legal rights. |
| Successors | In connection with a merger, acquisition, financing, or sale of business assets. |
Any third party who processes information on our behalf is required to protect it consistently with this Policy.
4. Cookies & Tracking Technologies
Our website uses cookies, pixels, and similar technologies to remember your preferences, understand how visitors use our site, and support advertising campaigns (including retargeting ads for pest-control services you’ve shown interest in). You can control cookies through your browser settings; disabling cookies may limit some site features.
5. Your Choices & Rights
- Marketing opt-out: unsubscribe from emails using the link in any message, or reply “STOP” to text messages.
- Do Not Call: You may ask to be added to our internal do-not-call list at any time.
- Access & correction: you may request a copy of the personal information we hold about you, and ask us to correct inaccuracies.
- Deletion: you may request deletion of your personal information, subject to legal and operational exceptions (e.g., active warranties, billing records).
To exercise any of these choices, contact us using the details in Section 12.
6. State Privacy Rights (California and Others)
If you are a resident of California, Colorado, Connecticut, Virginia, Utah, or another state with a comprehensive privacy law, you may have additional rights, including the right to know what personal information we collect, the right to request deletion, the right to correct inaccurate information, and the right to opt out of targeted advertising or the “sale” or “sharing” of personal information as those terms are defined under applicable law.
We do not knowingly sell personal information. To submit a rights request, use the contact details below. We will verify your identity before fulfilling a request and will not discriminate against you for exercising these rights.
7. Data Security
We use administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including maintaining service and warranty records, complying with legal and tax obligations, resolving disputes, and enforcing our agreements.
9. Children’s Privacy
Our services are directed to adults. We do not knowingly collect personal information from children under 13 (or under 16 where applicable). If you believe a child has provided us with personal information, please contact us so we can delete it.
10. Third-Party Links
Our website may contain links to third-party sites, including review platforms and other Twin Home Experts brands. We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated version on this page with a revised “Last Updated” date. Material changes will be communicated where required by law.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:
Rodent Stoppers, a Twin Home Experts company
Attn: Privacy Team
Address: 9035 Eton Ave. Canoga Park, CA 91304
Phone: (818) 873-2656
Email: [email protected]
Website: www.RodentStoppers.com